Refund Policy for webprowiz.com

Last updated: 31-07-2023

Thank you for using webprowiz.com. We want to ensure your complete satisfaction with our services. This Refund Policy outlines our guidelines for processing refunds for products or services purchased through our website. Please read this policy carefully before making any purchase.

1. Refund Eligibility

(a) Services: Refunds for services provided by webprowiz.com will be evaluated on a case-by-case basis. We may offer refunds for services if there is a significant defect, error, or failure on our part that prevents us from delivering the agreed-upon service.

(b) Products: Refunds for physical or digital products purchased through webprowiz.com will be granted under the following conditions:

• The product is defective, damaged, or not as described.
• The product was not delivered or made available to the customer.

2. Refund Requests

(a) Services: If you are dissatisfied with a service provided by webprowiz.com and believe you are eligible for a refund, please contact our customer support team at [Your Contact Information]. We will review your request and may require additional information or documentation to process your refund.

(b) Products: For product-related refund requests, please contact our customer support team at [Your Contact Information] within [number of days, e.g., 30 days] of receiving the product. To expedite the process, please provide order details, a description of the issue, and any supporting evidence such as images or videos.

3. Refund Process

(a) Services: If your refund request for services is approved, we will process the refund within [number of days, e.g., 7 days] of the approval notification. The refund will be issued using the original payment method used for the purchase.

(b) Products: For approved product-related refunds, we will either replace the defective or damaged product or provide a refund, depending on your preference and product availability. Refunds will be processed within [number of days, e.g., 14 days] of the approval notification, using the original payment method.

4. Non-Refundable Items and Services

(a) Downloadable or Digital Products: Downloadable or digital products, such as software, templates, or e-books, are generally non-refundable unless they are proven to be defective or not as described.

(b) Custom or Personalized Services: Services that are tailored specifically to your requirements and involve substantial customization are non-refundable after the work has commenced.

5. Chargebacks and Disputes

In the event of a chargeback or dispute initiated by the customer with their payment provider, webprowiz.com reserves the right to contest the chargeback and provide evidence of the purchase and service provided.

6. Policy Changes

We reserve the right to modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

7. Contact Us

If you have any questions, concerns, or inquiries regarding this Refund Policy, please contact us at:

info@webprowiz.com